A Leader Yet Again
Alorica has been named a LEADER in the Gartner 2021 Magic Quadrant for Customer Service BPO.
NelsonHall’s 2021 Social Media CX Services NEAT Assessment
Alorica was identified as a Leader in NelsonHall’s 2021 Social Media CX Services NEAT Assessment for Content Moderation, Trust and Safety.
Gold Stevie Award for Employer of the Year
We won the 2021 Gold Stevie® Award for Great Employers! This award, which recognizes companies that are the best places to work, is the culmination of all our hard work to make Alorica an insanely great place to work.
Silver Stevie® Award for Minority-Owned Business of the Year
As the largest minority-owned BPO provider in the world, Alorica is certified as a Minority Business Enterprise (MBE). Recognition by the Stevies affirms alignment with our clients’ goals to source from diverse & minority-owned companies.
Alorica Wins Silver in 11th Annual Best in Biz Awards
Alorica won Silver for Best Place to Work by Best in Biz Awards for its award-winning learning and development programs, digital-first engagement tools and socially responsible initiatives.
IAOP
For the seventh year in a row, Alorica secured a spot on IAOP’s 2021 Global Outsourcing 100, a list that recognizes the world’s best outsourcing service providers and advisers from across all industries, areas of specialization and sizes.
Training & Dev. Solution of the Year, 2020
For the second time in three years, the CCW Excellence Awards presented Alorica with the Training & Development Solution of the Year award. Our approach was lauded for its ability to attract, onboard, develop and retain the best people in the industry.
BPO of the Year
Alorica received the coveted “BPO of the Year” at the 2019 CCW Excellence Awards for its best-in-class capabilities in recruiting (chatbots), training (gamification, microlearning, culture), execution (rebadging, ramping) and performance (CSAT, NPS).
2020 IAOP Impact Sourcing Champions
Alorica has been selected to be included in IAOP’s Impact Sourcing Champions Index in partnership with the Global Mentorship Initiative (GMI). The Index is IAOP’s inaugural list of companies that have distinguished themselves as trailblazers in Impact Sourcing.
CRM Service Winner
Alorica nabbed the winning spot for “Best Contact Center Outsourcing” in the 2019 CRM Service Leaders Awards, for its overall “stellar performance,” earning a 4.2 score in company direction, a category-leading 4.0 score in customer satisfaction and another category-leading 3.8 score in cost.
2018 AT&T
Alorica received the “2018 AT&T Supplier Award” for its high performance and excellent service to AT&T affiliates in 2017. Alorica was selected for its supplier diversity results, creative cost management solutions, teamwork, customer service, product/service performance and sustainability.
2020 TSIA Rated Outstanding
Alorica has achieved North America TSIA Rated Outstanding Assisted Support certification for Pitney Bowes.
Excellence in Customer Service:
The Business Intelligence Group Excellence in Customer Service Awards, which recognizes companies that deploy strategic customer service programs that achieve a 92 percent customer retention rate, honored Alorica with “Outsourcing Partner of the Year” and “Consultant of the Year” awards.
2019 Stevies
Alorica was recognized at the 13th annual Stevie Awards for Sales & Customer Service with three honors for “Consulting Practice of the Year,” “Training Practice of the Year” and “Outsourcing Provider of the Year.”
2019 Stevies
Alorica was recognized at the 13th annual Stevie Awards for Sales & Customer Service with three honors for “Consulting Practice of the Year,” “Training Practice of the Year” and “Outsourcing Provider of the Year.”
2019 Stevies
Alorica was recognized at the 13th annual Stevie Awards for Sales & Customer Service with three honors for “Consulting Practice of the Year,” “Training Practice of the Year” and “Outsourcing Provider of the Year.”
Inc 5000
For the first time ever, Alorica earned a position – No. 1,684 – on the 37th annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies.
Comparably
Compensation, culture and career monitoring website Comparably featured Alorica on two lists – “Best Company for Women” and “Best Places to Work (Los Angeles region)” in 2017.
Asia-Pacific Stevie
At the sixth annual Asia-Pacific Stevie Awards, Alorica was honored for its employee experience excellence, earning two “Gold” designations for its learning and development programs.
Frost & Sullivan
Global analyst firm Frost & Sullivan recognized Alorica with the “2015 North American Frost & Sullivan Award” for Competitive Strategy Innovation and Leadership, while in the midst of competitive intensity, customer volatility and economic uncertainty.
HFS Research:
Analyst firm HFS Research, included Alorica in its Top 10 Front Office Customer Engagement Operations Services 2019 list, where we ranked No. 8 Overall and No. 3 for Ability to Execute (breadth and depth of services and services delivery).
CCW Awards
At the 2018 CCW Excellence Awards, Alorica won “Best Training & Development Program,” recognizing our ability to build flexible coaching strategies and reward, distinguish and incentivize employees.
dotCOMM
Recognizing the industry’s best web creativity and digital communications, Alorica grabbed three platinum dotCOMM awards in “Social Media Marketing,” “Digital Marketing & Communications Campaign” and “Brand Identity Campaign.”
Telly Awards
The premier awards program honoring video and television across all screens, recognized Alorica with three wins in the following categories: “Campaign – Social: Branded Content,” “Series – Culture & Lifestyle: Social Video” and “General – Culture & Lifestyle: Social Video.”
Everest Group
Management consulting and research firm, Everest Group, recognized Alorica as an “Industry Leader” in its 2020 PEAK Matrix for Customer Experience Management (CXM) report.
Military Friendly
Alorica earned a 2016 “Military Friendly Employer” designation for the company’s commitment to hiring military talent, retention programs for veterans and policies on National Guard and Reserve Service.
Military Spouse
A partner of The Department of Defense’s Military Spouse Employment program since 2012, Alorica is committed to providing employment and leadership development opportunities for military veterans and their spouses.
Mogul
Alorica’s commitment to embracing a diverse workforce earned the company a spot on Mogul’s 2018 list of 1,000 companies with strong female leaders.
ISG
Global technology research and advisory firm placed Alorica in the “Leader” position, in its 2017 and 2018 Contact Center Customer Experience Services Quadrant Report, which evaluates providers serving the U.S. market.
2018 Bronze Stevie
In 2019 and 2018, Alorica was awarded with a Bronze Stevie in the “Minority-Owned Business” category for the American Business Awards.