Latest from Alorica
Press Release
Alorica Named to IAOP’s 2016 Global Outsourcing 100 List
Lake Buena Vista, FL - February 16, 2016 -
Alorica
, a worldwide leading provider of customer management outsourcing solutions, today announced that it has been selected by the International
...
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Press Release
Alorica Named on Two of Comparably’s Coveted 2021 Lists: Best Companies for Diversity and Best Companies for Women
Alorica named on two of Comparably’s coveted 2021 lists: Best Companies for Diversity and Best Companies for Women.
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Press Release
The 411 on Robotic Automation
Robots—the movies may depict them as future enslavers of humanity, but in reality, they’re pretty darn useful when trying to help our agents solve simpler issues faster.
Watch our video...
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Press Release
Alorica Analytics: Real-world results that transform CX from ‘pretty good’ to ‘insanely great’
Feedback is great—especially when it’s coming from your customers—but without analytics, all you’ve got is a mountain of data you don’t know what to do with. Alorica doesn’t just provide you...
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Press Release
Transforming Technology
A major consumer electronics manufacturer came to Alorica with customer support challenges—they needed to stem the tide of support calls, repair a broken registration process, streamline warranty...
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Press Release
Making Every Agent Excellent with Alorica Agent Assist
Insanely great customer experiences—every single time.
Alorica Agent Assist does more than just set your agents up for success. It creates a better and more consistent customer experience...
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Press Release
Think Quick: Increase Speed to Proficiency
As customers become more comfortable using self-service for routine issues, and by 2025, 85% of interactions with a business will exist without person-to-person communication. But this means...
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Press Release
Meet AVA. She’s not your basic bot
AVA—Alorica’s Virtual AssistantTM—Ensures Business Continuity and Delivers Speed, Efficiency and Accuracy
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