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Revolutionizing Multilingual Support for a Global Tech Leader 

Learn how Alorica transformed global tech support with innovative multilingual solutions and enhanced efficiency. 

 

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Published on July 10, 2024

Introducing a Multilingual CX Section 1

The Solution

Implemented a cutting-edge digital solution platform, enabling multilingual email support with English-speaking agents. Streamlined operations, integrated translation technology, and offshored tasks to Mohali, India, achieving cost reduction, improved accuracy, and enhanced customer satisfaction. 


Results

95%

accuracy of email responses (including comprehension and grammar)

92%

service level met for turnaround time

63%

reduction in cost to serve by moving operations offshore

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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