Improving Performance Variability: Coach for Results
Download
It’s time for a choice. How would you rather learn?
- Several hours in a classroom with slides, guidebooks and an instructor
- Self-paced training though an interactive app that feels like a video game—complete with motivational music and digital rewards for achievements
Millennial or not, we bet you chose the latter.
Two modern tools that Alorica’s coaches use to help agents reach their potential are eCFR, our proprietary Electronic Coaching for Results software, and gamification.
Alorica’s supervisors use the eCFR system to help agents develop and continually improve their performance and quality results. This structured weekly coaching program improves performance and drives agent-level accountability to key metrics by identifying and coaching to specific behaviors.
Gamification works for learners of all ages, and is the most effective way to introduce new material into a job role. When employees have regular access to their performance and quality scores online, they’re more motivated to provide their supervisors with honest feedback—which leads to better interactions and happier customers.
Read more by downloading the Improving Performance Variability: Coach for Results eBook now.
Want to learn about how Alorica can help your organization get started on transforming your customer experience? Visit our customer experience management solutions page.
Get the Report
By creating an account to access our gated information, you agree that you may receive communications from Alorica Inc., including its affiliates and subsidiaries, such as newsletters, special offers, and account reminders and updates. You also understand that you can remove yourself from these communications by clicking the “Unsubscribe” link in the footer of the actual email.