Improving Performance Variability: Educate and Automate

Are robots taking over the customer service world? Will callers never speak to a live human again? Not likely, and here’s why: due to more complex issues that customers are unable to solve for themselves, average call handle times have actually increased in recent years. This means that agents need to spend more time relating to callers, deeply understanding the details and resolving problems with empathy and compassion.  

Download our 17 page eBook for proven strategies to improve performance variability with education and RDA, RPA and AI automation technologies.

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