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15%

Call containment in voice channel

39%

Outlier (bottom performers reduction)

80%

Retention rate of customers intending to cancel their credit card

67%

Reduction in email response time

30%+

Reduction in AHT by automating account resolution processes

15% lift in NPS

for a fast-growing new economy company rapidly scaling customer support

average attrition across our CM programs

Latin America & The Caribbean Benefit 7

Free health clinic on-site

Recognition Programs

Our top performers are taken to lunch, and our very best agents are rewarded with two-night resort vacations, as part of our Circle of Excellence program

Free Medical and Life Insurance

After your first 90 days, Alorica fully subsidizes medical coverage and life insurance!

1 mascot: the utterly awesome Jerry!

Awesome Perks

We offer great discounts at restaurants, gyms and stores all across the country.

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.