alorica

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Move Forward with Alorica
Inspired by people, empowered by technology
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Your Goals, Our Goals

When it comes to success, all you need to know is one thing: Alorica’s got your back.  

We don’t see goals as mere aspirations to achieve—they’re the jumping-off point for everything our clients want to accomplish, from delivering digitally-charged, insanely great CX to industry dominance.  

As an industry leader for over two decades—recently recognized Leaders by Gartner and Everest Group—our Outcomes as a Solution services are second-to-none, blending the perfect mix of cutting-edge technology with the best CX in the business

Playbooks that power progress

No matter what your goal is—market expansion, digital optimization, increasing engagement—we’ve got comprehensive, customized solutions that always deliver. 

Move Forward with Alorica  AutomationAlorica Automation: Our digital transformation solutions help integrate, unify, and transform processes, for happier agents, clients and—most importantly—customers
CX Game with Alorica Contact OptimizationContact Optimization: We maximize customer success and modernize the customer experience with intelligence-driven, digital, self-service tools, and continuous quality improvements, helping agents and customers make faster, smarter, and more efficient decisions in real time
CX Game with Alorica Speed to ProficiencySpeed to Proficiency: We set agents up for success by systematically identifying and implementing target areas for improvement, maximizing ROI, and improving agent performance in the first 90 days and beyond


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Results You Can Measure

99%

error reduction with Alorica Automation

$1M+

monthly cost savings with Contact Optimization

70%

reduction in training time for a fast-growing New Economy company with Speed to Proficiency 

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.