#IAmAlorica - Spotlight on Veterans

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Here’s some information you might be interested in…

A Splash of Awesome

During the COVID-19 pandemic, demand for food delivery surged. Read this case study to explore our partnership with a leading last-mile logistics platform—and uncover how we increased headcount by 1,200% and grew one line of business into six!

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Desired Outcomes… Delivered

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Connect your CX channels to ensure a smooth and easy journey for every transaction

Connect your CX channels to ensure a smooth and easy journey for every transaction

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Enhance the marketplace experience and improve outcomes with data-driven insights

Enhance the marketplace experience and improve outcomes with data-driven insights

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Grow your market share by onboarding sellers quickly, easily, and at scale

Grow your market share by onboarding sellers quickly, easily, and at scale

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Results You Can Measure

+129

Increase in headcount in less than three years for a last-mile logistics company

65%

Increase in headcount in less than three years for a last-mile logistics company

348

Increase in headcount in less than three years for a last-mile logistics company

$5.6M

Increase in headcount in less than three years for a last-mile logistics company

200%

Increase in headcount in less than three years for a last-mile logistics company

+137

Increase in headcount in less than three years for a last-mile logistics company

$88M

Increase in headcount in less than three years for a last-mile logistics company

50.1%

Increase in headcount in less than three years for a last-mile logistics company

Related Content

#IAmAlorica - Spotlight on Veterans

Dec 17, 2021, 08:14 AM by System

Meet Braden and Jose.

They’re two of over 3,100 U.S. veterans who are part of our global Alorica team!

One loves inspiring fellow military veterans on how to make the most of their military skills as they enter the civilian workforce. The other is humbled that his children have followed in his footsteps to serve our country in the military.

Click on their photos to learn their stories.

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Alorica IQ AI Case Study 2

Learn how Alorica transformed global tech support with innovative multilingual solutions and enhanced efficiency.

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TEST for Future Date Anuncio Público Alorica Guatemala

Siguiendo el mandato COVID-19 del gobierno, hemos decidido cerrar todas nuestras sucursales de Alorica en la Ciudad de Guatemala, incluidas nuestras oficinas en WTC, Campus, Primma 1 y...

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First-Call Resolution (FCR)

1Viewed as a critical success metric for contact centers, First-Call Resolution, or FCR, refers to the ability to solve a customer’s problem the first time they call—without any follow-up.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.