Jeff brings to Alorica several decades worth experience in operations and management. He spent the previous 17 years at Ingram Micro, where he was Vice President of Global Shared Services, overseeing 4,000 agents operating in centers across the Philippines, Bulgaria and Costa Rica. Jeff’s sweet spot is in harmonization and optimization, and under his leadership, many daily activities at the centers became automated, greatly enhancing operational efficiencies.

Prior to Ingram Micro, Jeff served as Chief Operating Officer of Mi Pueblo Foods, a Northern California-based grocery chain with 22 locations and approximately $375M in revenue. He holds a Bachelor’s degree in business administration and an MBA in operations and production management and—most importantly—Jeff is a Six Sigma Master Black Belt.

With 29+ years of experience, including 20 years in Business Process Management, Sanjay brings deep knowledge of the industry’s needs in his role as President of India Operations. Sanjay is responsible for overseeing our rapid growth in India, ensuring efficient and effective operations and managing over 3,000 Aloricans working remotely and from our sites in Bengaluru and Mohali.

Sanjay’s extensive expertise includes serving as the Executive Vice President and Head of Europe Business for Firstsource Solutions, where he was responsible for over 10,000 employees in India, Philippines and the United Kingdom, managing operations spanning voice, non-voice, and back-office solutions. He has also held leadership and management positions for Sitel and Unilever. 

Sanjay holds a degree in Business Communications from Bangalore University.   

Greg is a senior executive with nearly 30 years of experience and a proven track record of delivering benchmark results and driving shareholder value. Buoyed by a foundation of strategic thinking and operational excellence, Greg is passionate about driving business forward by attracting and developing the best talent, motivating that talent to deliver on their potential and finding new and innovative ways to create world-class customer and employee experiences.

Greg oversees all functional areas at Alorica. In addition to managing day-to-day operations, he is responsible for maintaining and enhancing alignment across each department. Greg first started at Alorica in 2018 as Chief Operating Officer.

Prior to Alorica, Greg was with Verizon Wireless for 29 years, having served in various leadership roles, such as President of the Western Area and President of Enterprise and Government Markets. Through his longstanding tenure at Verizon, he led Operations, Sales, Marketing and Advanced Solutions as well as Consumer Product Portfolio and Pricing.

Greg received his bachelor’s degree in business administration from Wittenberg University in Springfield, Ohio.

Bong Borja is the President of the Asia region for Alorica. Under Bong’s leadership, the Asia teams provide distinct capabilities to offer low-cost, high quality solutions to clients across the globe.

Prior to this role, Mr. Borja was President of the Philippines and Australia for Expert Global Solutions, Inc. (EGS) for four years prior to EGS’ acquisition by Alorica in June 2016. Before joining EGS in 2012, he spent 12 years as President of Aegis People Support Philippines, a start-up company that he helped grow to more than 13,000 employees.

Often credited as the “man behind the success of the call center and BPO industry” in the country, Mr. Borja is one of the founders and former chairman of the Information Technology and Business Process Association of the Philippines (IBPAP), formerly the Business Processing Association of the Philippines (BPA/P). His opinions and contributions are highly valued by government and industry officials in the formulation of legislations and policies that govern the country's Information and Communications Technology (ICT) and BPO industry.

Mr. Borja obtained his Bachelor of Science degree at the De La Salle University and Masters of Science in Economics units from the De La Salle Graduate School of Business and Economics.

Mirei serves as the President of APAC Operations. With experience in operations, sales and customer relationship management, Mirei oversees the 60,000 Aloricans and 20+ contact centers in the Philippines, China and Japan. She brings nearly 30 years of BPO experience to the Executive Leadership Team, including 20+ years with TELUS International Philippines, where she served as Country Vice President, overseeing nearly 27,000 employees and annual responsibilities close to $500M USD.  

Mirei earned a bachelor’s degree in Political Science from the University of the Philippines.  

Greg is a senior executive with nearly 30 years of experience and a proven track record of delivering benchmark results and driving shareholder value. Buoyed by a foundation of strategic thinking and operational excellence, Greg is passionate about driving business forward by attracting and developing the best talent, motivating that talent to deliver on their potential and finding new and innovative ways to create world-class customer and employee experiences.

Greg oversees all functional areas at Alorica. In addition to managing day-to-day operations, he is responsible for maintaining and enhancing alignment across each department. Greg first started at Alorica in 2018 as Chief Operating Officer.

Prior to Alorica, Greg was with Verizon Wireless for 29 years, having served in various leadership roles, such as President of the Western Area and President of Enterprise and Government Markets. Through his longstanding tenure at Verizon, he led Operations, Sales, Marketing and Advanced Solutions as well as Consumer Product Portfolio and Pricing.

Greg received his bachelor’s degree in business administration from Wittenberg University in Springfield, Ohio.

Greg is a senior executive with nearly 30 years of experience and a proven track record of delivering benchmark results and driving shareholder value. Buoyed by a foundation of strategic thinking and operational excellence, Greg is passionate about driving business forward by attracting and developing the best talent, motivating that talent to deliver on their potential and finding new and innovative ways to create world-class customer and employee experiences.

Greg oversees all functional areas at Alorica. In addition to managing day-to-day operations, he is responsible for maintaining and enhancing alignment across each department. Greg first started at Alorica in 2018 as Chief Operating Officer.

Prior to Alorica, Greg was with Verizon Wireless for 29 years, having served in various leadership roles, such as President of the Western Area and President of Enterprise and Government Markets. Through his longstanding tenure at Verizon, he led Operations, Sales, Marketing and Advanced Solutions as well as Consumer Product Portfolio and Pricing.

Greg received his bachelor’s degree in business administration from Wittenberg University in Springfield, Ohio.

For his entire career, Andy has been guided by a single, simple principle: make the customer experience better. Fueled by entrepreneurial passion and talent, Andy built one of the first cloud-based ‘software-as-a-service’ customer contact management applications. This platform ultimately yielded the formation of Alorica in 1999, which today is one of the largest Business Process Outsourcing (BPO) providers in the world. Staying true to his roots, Andy’s belief in developing and utilizing technology to improve the customer experience has resulted in Alorica being lauded as one of the most innovative and forward-thinking companies in the industry.

Alorica is the recipient of numerous industry awards and accolades, including being named a Leader in the 2022 Gartner Magic Quadrant for Customer Service BPO; 2021 Gold Stevie winner for Employer of the Year; 2021 Silver Stevie winner for Minority-Owned Business of the Year and the 2019 BPO of the Year at the CCW Excellence Awards.

Andy has served as an executive at Advanced Membrane Technology, CTX Data Services and Gateway. He holds a bachelor’s degree in business finance from the University of Southern California.

As Chief Information & Digital Officer, Mike is responsible for Alorica’s global IT organization and initiatives, overseeing the design and delivery of Alorica’s digital technologies and strategies. As a proven leader across IT, operations and sales, Mike plays a key role in creating innovative solutions that drive proven results for both clients and employees.

Mike brings 30 years of experience in software, technology, operations and sales, having held CIO and CISO titles at numerous companies. He most recently served as Chief Information Officer and as Chief Innovation Technology Officer at Cognizant, one of the world’s leading professional services companies. At Cognizant, Mike led global IT and oversaw the design and implementation of digitization strategies, IT organizational models, new market growth, and service-level management. Before joining Cognizant, he held C-level positions at Federal Home Loan Bank of Boston, Hanover Insurance Group, Nobilis Software as well as other organizations.

Mike graduated with a Bachelor of Science in Industrial Engineering at the University of Massachusetts. He also earned an Advanced Certificate for Executives (ACE) in Management, Innovation and Technology from the Sloan School of Management at the Massachusetts Institute of Technology.

Chris is tasked with increasing the visibility and brand awareness of Alorica, while overseeing the development of new clients and revenue growth.

20+ year veteran of the outsourcing industry, with executive leadership experience across sales, client solutions, marketing, and operations, implementing some of the most successful and unique sales strategies in the BPO industry. Prior to joining Alorica, Chris was part of the leadership team at APAC Customer Services, where he led the company’s sales efforts as Senior Vice President of Sales. 

He began his career in the telecommunications industry at MCI Communications, and earned a Bachelor of Arts in American Studies from St. John Fisher College in Pittsford, NY.

Jose kicked off his Alorica career in 2004 as an agent and he quickly moved up the ranks across various roles in Operations, Workforce Management and Training. Prior to becoming President of Latin America & The Caribbean, Jose was the Vice President of Operations and Chief of Staff for Latin America & The Caribbean. During his role as VP, Jose was instrumental in driving operational performance and strategic growth in sales and new geo site selection. He launched sites in Guatemala, Jamaica, Mexico, Colombia and developed future growth strategies across the region.

His deep knowledge about Alorica and the industry, in addition to his unwavering commitment to make lives better, positions us well to continue to grow, attract talented professionals and provide excellent service to our clients and customers across the region. Jose describes his time at Alorica as “life-changing both professionally and personally,” which is why he’s incredibly passionate about the opportunities for growth available at Alorica and helping others reach their potential, especially because of the economic impact this has on our LATAM communities.

With a background in Engineering, Jose has also worked in other industries, such as Construction, Logistics, Tourism and Sales, prior to his time at Alorica. Jose is based in Panama City, Panama where he lives with his wife and 3 children.

As Chief Culture Officer at Alorica, Joyce oversees development and execution of programs, activities and events that keep Alorica’s 100,000+ employees engaged and inspired to deliver insanely great customer experiences. During her tenure, she has spearheaded programs that drives a culture of connection, creativity, commitment—and fun.

An international philanthropist at heart, Joyce is also Founder and President of Making Lives Better with Alorica (MLBA), a non-profit dedicated to providing assistance to Alorica employees, their families and the people, organizations and communities who support them. Founded in 2015, MLBA has 95 chapters across three countries – the United States, Philippines and Mexico. MLBA recently surpassed $2M in employee contributions and has helped more than 4,500 people and communities world-wide.

Joyce has been with Alorica since its inception in 1999, when she served as Executive Vice President of Legal and Business Affairs. A “Jill of all trades”, Joyce led the company’s early legal teams and special projects as the company grew at increasingly fast rates. In 2004, Joyce decided to pare back her roles and take time off to start a family, returning full-time in 2015 to found MLBA and launch several successful projects at Alorica.

Prior to Alorica, Joyce began her legal career with White & Case LLP, one of the largest law firms in the world. She is a graduate of the University of Southern California with a joint JD/MBA degree.